A separate VIP ticket is available through the artist's website. VIP ticket holders MUST also buy an event ticket to attend the VIP. The VIP package includes: Acoustic performance and Q&A with Hayes, Photo and signing opportunity with Hayes, Limited edition tour poster & laminate, 10% off merchandise at the show, Early access to the venue. Please note that balcony-level seating is accessible only by stairs; there is no elevator access to the balcony level. We reserve the right to revoke tickets sold through brokers or unauthorized third parties. If your ticket is revoked, you will not be admitted and will not receive a refund. Event date, time, and supporting acts are subject to change. All sales are final. No refunds or exchanges.