Please note there is no elevator access to the balcony. If you need assistance with purchasing accessible seats please call the Palace Theatre Box Office at 518-465-4663. VIP Meet & Greet Experience: VIP P1 includes: Best seating. Early entry and early access to merch. Meet & Greet and photo opportunity with Zach Williams. Must arrive by 5:00pm. Late arrivals will forfeit the M&G opportunity. No refunds.