Conflicts are inevitable - but they can be endured without dramas. This practical training will teach you how to return to dialogue and understand your interlocutor. Conflicts accompany us at work, in families, and among friends. But why do some disputes end in compromise while others result in resentment and silence for years? How can we recognize a heating conflict in time and prevent it from escalating into a drama? The trainer, Anna Vorobyova, shares techniques that help reduce tension, steer conversations back to a constructive path, and hear each other - even in acute situations. Participants will learn why disputes sometimes turn into a "cold war," how to recognize escalation mechanisms, and what to do to stop the chain of mutual accusations. We know what to see in St. Petersburg.