The Civic Tour is a walking tour of approximately 1 hour where you move throughout foyers and spaces. While there are railings and a number of rests throughout the tour when the guide shares our stories, a medium level of mobility is recommended. Child Policy: Recommended 14+ Tickets must be purchased in advance. Door sales not available. Meet at the entrance to Civic 15 minutes prior to tour. Refund Process: For all tickets booked online or by phone, the credit card used in the booking will automatically be refunded. Please allow up to 5 days to receive your refund. If you made your booking at a Ticketmaster outlet please return to the original outlet where the booking was made with your ticket(s) and credit card used to purchase in hand to obtain your refund. Did you know the Ticketmaster FAQ page lists answers to commonly asked questions and the latest event info? Add it to your bookmarks and stay on top of the latest news regarding your event. Visit www.ticketmaster.co.nz/help to visit the Ticketmaster FAQ page.