Sharp remarks often come up in conversation before we notice their impact. Clinical and crisis psychologist Natalia Chemizova will analyze common phrases that cause loved ones to distance themselves and show practical examples of how to express irritation, offense, and disagreement without attacking or cold silence. A quarrel rarely starts with a pre-selected insult. More often, tension is triggered by habitual words spoken on autopilot: generalizations instead of specific remarks, reproaches instead of requests, a short "oh well" instead of an honest conversation. The intention may be harmless, but the interlocutor hears accusation, contempt, or refusal of contact. As a result, a discussion of a trivial matter quickly turns into a dispute about trust and respect. In the lecture, participants will explore why certain formulations are particularly painful. For example, phrases like "you as always" attribute a constant flaw to a person and leave no room for explanation. The words "I told you" emphasize superiority at a moment when the other is already struggling. Psychologist Natalia Chemizova will help to see the hidden message behind such remarks and understand what reaction they provoke. All entertainment in St. Petersburg is gathered on our website.