Approximate Running Times: Gates - 4:30 pm Finish - 10:00 pm Children's Policy: Children 12 years old & under MUST be accompanied by a paying adult. Accompaniment by a paying adult is recommended for children between the ages of 13 & 15 years old. All patrons must hold a valid ticket REGARDLESS OF AGE - this includes babes in arms! Jack Johnson will donate a portion of each ticket sold from this event to REVERB's Climate Project Portfolio and the Johnson Ohana Foundation. REVERB's Climate Project Portfolio supports carbon reduction projects, and the Johnson Ohana Foundation supports environmental initiatives through its All At Once non-profit partners near each concert and across the country. Seating: Most of Riverstage is GRASSED AREA on a gentle slope Bad Weather Policy: Riverstage is an outdoor amphitheatre. If rain or bad weather occurs, the show will proceed, unless deemed unsafe to do so. No refunds will be authorised unless the event is cancelled. Accessible Seating & Companion Card Holder: Accessible seating may be purchased online. Bookings including a Companion Card ticket can only be collected from the Box Office. All Companion Card holders must present their valid Companion Card at the Box Office (near Gate 1) on arrival to collect their Companion ticket.