Platinum tickets give fans access to some of the most popular tickets at a price set by the Event Organizer (sports team, artist team, theatre producer and so on). Ticketmaster does not use any algorithmic surge pricing technology to adjust prices and these are tickets only, not part of VIP package. Ticket Delivery Delay: Please note tickets will not be delivered until the week of the event. You will be notified once tickets are available via the MLB Ballpark app. To view and use tickets, log in to your existing MLB.com account or create an account in the MLB Ballpark app with the email address used to purchase your ticket(s). Detailed instructions on using the MLB Ballpark app, including email verification, viewing tickets and forwarding tickets, are available at https://www.mlb.com/redsox/tickets/mobile. For further assistance, please contact the Red Sox Ticket Office at (877) RED-SOX9 or ticketoffice@redsox.com.