Hard Rock Live Orlando is located at Universal Orlando's CityWalk Additional Parking Fees Apply Venue Doors: 7pm Show Start: 8pm For ALL Hard Rock shows with a GA floor (or GA perimeter), there is a designated wheelchair area on the raised perimeter of the main floor. Guests may arrive at door time and Hard Rock will escort them to this area and provide a companion seat. NO BACKPACKS, EXTENDED LENS CAMERAS, VIDEO CAMERAS, IPADS ALLOWED INSIDE OF VENUE Unfortunately, the Event Organizer has had to cancel your event. No action is required to obtain a refund. It will be processed to the [original method of payment]( https://help.ticketmaster.com/s/article/I-m-getting-a-refund-but-I-don-t-have -the-same-credit-or-debit-card) used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days. If the Event Organizer is offering a credit option, it will be visible within the Event Details of your order, which can be found in your Ticketmaster account. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/s/article/Purchase-Policy) for more information.