NHL Global Series: Carolina Hurricanes (home) -- Seattle Kraken (away) Please note that activities related to your VIP may happen before the door / show times printed on your ticket. All package buyers will receive an email approximately 3-7 days prior to the event with further instructions and timetables. If you have not received an email latest 24 hours before the event, please contact us here. All packages are non-refundable and non-transferable. No refunds will be given under any circumstances except in the case of concert/entire program cancellation. No name changes will be permitted under any circumstances. Any physical items like a merchandise item and commemorative laminate will be handed out on the night of the show. Any collectible laminate is commemorative and does not gain or authorize access into the venue or backstage areas. VIP packages are produced by Live Nation